Why We Upgraded The Pet Food Compliance Hub + How The New Features Save You Time & Stress

If you’ve ever tried to manage pet food compliance through a combination of spreadsheets, email threads, shared drives, and crossed fingers, you’re already painfully familiar with the problem our Compliance Hub was built to solve.

At its core, the Compliance Hub is a centralized system that helps pet food companies manage licenses, products, formulations, and retailer-facing compliance requirements in one place. It’s how we keep registrations organized, documentation accurate, and retailers confident that what they’re receiving is complete and current.

Over the past year, as our clients’ teams grew and product lines became more complex, we  saw ways we could make this already-good online portal even better. 

Below is a walkthrough of what the Compliance Hub does today, why retailers love it, and how the newest features make compliance easier for real-world teams, not just nerdy compliance managers like us!

What The Compliance Hub does + Why It Exists

The Compliance Hub exists to answer one question: “Is everything we’ve submitted accurate, complete, and up to date—right now?”

Inside the hub, clients can:

• Manage state licenses and renewals
• Maintain product data, formulations, and documentation
• Track retailer-specific compliance requirements
• Upload and store supporting materials in one system
• Get alerts when something needs attention

Instead of chasing files across departments or wondering which version is the “real one,” the hub becomes the single source of truth. That clarity saves time internally and significantly reduces friction with retailers.

Why Retailers Love It When Brands Use The Compliance Hub

Retailers don’t want more emails. They want clean data, submitted correctly, on time.

When brands use the Compliance Hub, retailers benefit from consistent product and license information, fewer back-and-forth corrections, and faster onboarding and approval timelines. The Compliance Hub also reduced the risk of expired or missing documentation. 

In other words, using a centralized compliance system makes your brand easier to work with. And in a competitive retail environment, that matters.

Update 1: Multi-user access

One of the most requested updates we’ve ever received was “Can we set it up so more than one person log in?”

And now the answer is yes! The Compliance Hub now supports multiple users with role-based permissions, making it far easier for teams to collaborate without stepping on each other’s work. 

We also expanded access for registration companies and consultants who manage multiple brands; this reduces duplicated effort across client portfolios. Partners using RetailComply can now manage multiple company accounts within the system. To set this up, they’ll need to contact our team at rc@petfoodcompliance.com for access.

This update You can assign users as:

• View Only – can see everything, but can’t upload or edit
• Editor Access – can upload files and add or edit data
• Admin Access – can do everything an editor can, plus add, edit, or remove users

This makes it easy to loop in QA, operations, finance, or marketing—without giving everyone the same level of access.

Notification preferences by role

Each user can also choose which notifications they receive:

• License updates
• Tonnage reminders
• Billing alerts

So the right people get the right information, without inbox overload.

Update 2: Product updates

Product data is rarely simple, especially as brands scale. The Compliance Hub now includes several powerful tools designed specifically for modern pet food product lines.

PFLM uploads—single or bulk

Pet Food Labeling Model (PFLM) submissions can now be uploaded individually or in bulk using a spreadsheet

This is a major time-saver for teams managing multiple SKUs or rolling out product updates at scale.

Variety Pack builder

If you sell variety packs—where multiple finished products with their own SKUs are packaged together—the new Variety Pack Builder simplifies the process.

Each product is entered individually (if sold separately), then assembled into a variety pack within the tool. This keeps data clean and prevents duplication or mismatched documentation.

Multi-Item builder

For products with one SKU but multiple recipes or Guaranteed Analyses, the Multi-Item Builder allows you to add multiple “items” under a single product.

Each item has its own GA fields, ensuring accuracy while keeping everything tied to the same SKU.

Important note: Variety Packs and Multi-Item products cannot mix GA and PFLM products—this separation helps maintain regulatory clarity and avoid submission errors.

Update 3: The Action Center

Missed an email? It happens. That’s why we built the Action Center.

The Action Center flags:

• Licenses that need attention
• Outstanding renewals or missing items
• Tasks that haven’t been resolved yet

While the system sends automated emails and weekly reminders while items remain outstanding, the Action Center gives clients a habit-forming place to check in and stay ahead of issues before they become problems.

Update 4: Clearer, faster customer communication

As we’ve grown, we realized that mixing customer questions with state-facing paperwork wasn’t working as well as it should.

Many clients have historically emailed processing@petfoodcompliance.com, since that address appears on license applications and state documents, but that inbox is built for regulator communication, not day-to-day client support.

So we’re officially separating the two. Our new inbox for Managed Services client support is clientcare@petfoodcompliance.com

Use this inbox to reach our Managed Services team with questions about your account, submission status, the Compliance Hub, or anything else you need help sorting out.

The processing@petfoodcompliance.com email will remain dedicated to communication with state agencies and regulators, helping ensure submissions and correspondence stay on track.

This means you’ll get faster responses, clearer routing, and fewer delays. 

Why Centralized Systems Reduce Compliance Risk

These updates dramatically reduce your risk. Research from Deloitte and PwC consistently shows that organizations with centralized data systems experience fewer compliance failures and faster response times when issues arise. Fragmented systems, on the other hand, increase the likelihood of missed deadlines, inconsistent submissions, and audit exposure.

In regulated industries like pet food, process clarity is a competitive advantage.

If your compliance process still lives in email threads, shared drives, or just one person’s head, we created these updates for you. The upgraded Compliance Hub supports cross-functional collaboration, cleaner product data, and fewer retailer rejections.

Even better, it scales with you as your team and product line grow.

Want Access To The Compliance Hub?

The Pet Food Compliance Hub is available to clients using our managed compliance services. If you want a centralized system that keeps licenses, products, and retailer requirements organized and support from a team that lives and breathes pet food compliance—we’d love to help. Click here to get in touch!